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• Contact ZoomFlix Customer Support
• Report Shipping Problem
1. How much does ZoomFlix cost? ZoomFlix membership costs $19.95 (plus tax) per month. Shipping is free and there are no hidden charges.
2. Who can become a member? Currently we only service Canadian residents with a valid Canadian postal address. We neither ship to nor do we accept membership applications from addresses within the United States or any other countries.
3. What is the Playlist? After you start your Account, you can begin picking movies to watch. Just click on any movie's Rent button and that movie will be added to your shipping list (your Playlist). You can up to 30 movies into your Playlist! Since you're new to the service and have no movies at home, the first 3 available movies in your Playlist will be automatically shipped to you. Keep them as long as you want - there are no due dates or late fees! When you return a movie, the next available one in your Playlist is automatically sent.
4. How many DVDs can I receive? You can basically receive as many as you like, but you may not have more than three DVDs at one time. So, the sooner you return them, the sooner you'll receive your next selections.
5. I just signed up. When will I receive my discs? Most people will receive their movies within 3 business days, however, we cannot be held responsible for any delays which may be incurred by the postal service.
6. How long can I keep the DVDs? There are NO DUE DATES. You can basically keep them for as long as you like. Of course, the sooner you send them back, the sooner you will receive your next selections.
7. Why are the movies in more than one category? Unlike general release movies, most adult titles feature a variety of content in each movie. In order to more effectively classify each title, and better service our customers, we have opted to include multiple categories for each title.
8. Will the package I receive the discs in be discreet? Yes. All discs are shipped in very discreet envelopes with your address on the outside, and our address on the return mailer inside. There will be no explicit imagery to let people know the nature of the material inside.
9. What happens if a movie gets lost in the mail? Losses in the mail are quite rare. There is no cost to you. Just report it as "lost" in the Shipping Problems section of the Your Account page. We will investigate the loss, and resume sending you your next selections once we have concluded our investigation.
10. I sent back my movie. Why is it still shown as out? Unfortunately, in some cases the postal service does not deliver the movies as quickly as we all would like. Generally, as long as it has been less than a week, there is no need for concern. If you sent your movie to us more than a week ago and it is still showing as out, use the "Report Shipping Problem" link on the "Your Playlist" page. Remember to send us the movie title and when you dropped it in the mail.
11. What if a disc is damaged when I receive it? Discs are rarely damaged, but if you do experience this problem, simply report it on the Shipping and Return Status page. Then, return the movie to us, and we'll either replace it with the same movie (if available) or send the next movie from your list. It's your choice.
12. How do I return my movies? When you're done watching a movie, simply put it back in its prepaid mailer and drop it in any mailbox. As soon as we receive it, we'll send the next movie on your list.
13. Do I have to send back all movies at once? No. After you watch a movie, simply put it in its prepaid mailer and mail it back to us. As soon as we receive it, we'll send the next movie on your list.
14. Can I cancel my membership? Yes, you may cancel your membership at any time with no cancellation fees. All you need to do is sign in to your account online and use the Cancel My Membership link. Once you are done, simply return all outstanding DVDs within 7 days and your membership cancellation is complete. It is important to note that if you do not return your movies within 7 days of canceling your account, you will be billed an additional month.
15. Why does it say "You have 0 item(s) in your cart"? Where are my rentals? The shopping cart feature is for items you are purchasing only. Rentals are not shown in the shopping cart. To view your rentals (Playlist), click on the Playlist button.
16. Why is there no Buy button for the movie I want? Unfortunately, we do not always have enough copies of each movie for sale. When this happens, the Buy and Buy Now buttons will not appear. Only movies which are currently available for sale will have a Buy button.
17. How are my DVDs shipped? DVDs are shipped by first class mail. They will arrive at your home in very discreet envelopes. There is no need to pick them up at a postal outlet nor sign for them when they arrive.
18. Who pays the shipping and handling charges? We (ZoomFlix) do. These costs are pre-paid by providing a postage paid return mailer with every DVD you receive. When you are finished with your DVD, simply place it in its return mailer and mail it back to us. We will send your next available title. Shipping is always on us, both ways.
19. Where is ZoomFlix located? We are located in Ottawa, Ontario.
20. How do I add more movies to my Playlist? In order to add movies to your Playlist, you must first login to ZoomFlix using you username (email address) and password. After logging in, simply browse the website for movies which interest you, and click on the Rent button when you find something you like. It's that simple!
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